The nature of the insurance industry requires detailed
records and documentation to complete each transaction. This typically
results in a complex information management process with multiple levels
of approval. Documentation supporting each transaction comes in many
formats, such as, Internet forms, paper documents, electronic documents,
fax and email. In addition, to providing customer service, insurance
agents need quality information and the ability to efficiently track
transaction history. The requirement is to deliver more effective
information sharing and communication between field agents and
headquarters, whether remote or internal to the organization, resulting in
a significant cost savings for both the insurance company and its
customers.
Our solutions focus on automating document related
processes in Insurance. Access to documents, agent communication,
underwriting, policy binding, forms management/processing and claims
processing are just some of the areas where efficiencies where achieved
with FutureTech Systems solutions.
FutureTech Systems Solution's address the following
items in Insurance:
- NBA processing
- Automating the multiple tasks associated with
creating, sharing, and tracking documents for underwriting
- Automated processing of policy renewal
questionnaires and applications
- Managing and reviewing claim files quickly
- Automating notifications to adjusters and updates
for open claims as documents are received
- Faster responses in customer service
- Streamlining new policy setup processes
- Storing and managing reports, policies, and
notifications
- Streamlining the premium collection and accounts
payable processes
Agencies
Paper. Most insurance agencies would be lost without it.
It holds policies, correspondence, customer records and all the other
important information your company needs to stay up and running.
FutureTech has found a better solution for agencies for
managing critical information and providing customers with the care they
expect. Our solutions integrate easily with the most insurance application
software from Applied Systems, AMS, etc.,
FutureTech's imaging solutions are the first step toward
the paperless office for an agency. The system saves agencies significant
amounts of time, money and space.
The customer service rep can simply type in the customer
code into the imaging software search screen, and immediately all
documents related to an individual's file, including policy, email
correspondence, records of previous calls, payment activity and more, are
at the representative's fingertips.
Consider what that means when you have a customer on the
telephone. No putting her on hold while you walk down to the storage room.
No searching through a massive file room for a file that might be on
another employee's desk. No asking the customer if she minds you calling
her back once you've located her file.
Instead, getting the right information can all be done
from your desk in a matter of seconds.
Along with being able to improve customer service and the
time-savings to employees, imaging provides agencies with another huge
benefit in savings - storage space. Insurance industry professionals know
how important it is to save documents for the amount of time required by
law, and this typically means renting off-site storage space. But with
FutureTech's solution, agencies have no new physical storage needs or
costs. Once the company has scanned a document into the repository and
ensured it is backed up, the paper document can be shredded. The flow of
paper to the storage facility will stop, and over time, the hundreds of
dollars a month in storage costs will disappear.
|
|