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FAQ
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| 1. If you cannot use modem after installed PCMCIA network card: | ||||||
| 2. If your modem does not work properly: | ||||||
| 3. If you have audio problem: | ||||||
| 4. If your computer does not recognize new video conferencing card: | ||||||
| 5. If you have problem with your PCMCIA slot: | ||||||
| 6. If you have question using IO Port Replicator : | ||||||
| 7. If you do not get any display on external CRT: | ||||||
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you cannot use modem after installed a PCMCIA network card: Cause for this to occur. The CMOS setup has a setting for internal modem setup. It might be set to IRQ 11, which will conflict with the network card (assuming that the network was set to IRQ 11). Steps to follow: 1. If the IRQ is set at 11, then it needs to be changed to 3. To do this, reboot the computer and immediately you should see the message "F2 to enter CMOS setup…" press F2 key at this time. 2. You should see a screen with your system info, and at the top there should be the words "Main", "Peripherals", "Power", "Security", and "Exit". Use the right arrow key to move the highlight over to peripherals. 3. Highlight Integrated Profiles and hit Enter key. 4. Use the down arrow key to highlight where is says, "Modem." There should be both an IRQ setting and an IO address. 5. Highlight the IRQ setting and use the space bar to change the setting from 11 to 3. 6. Change the IO address to 3E8H. 7. Press Esc key twice, and choose Save changes and Exit. Press Enter key twice. The system should reboot with your new settings. Return to top |
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your modem does not work properly : Make sure your modem is properly connected. Otherwise, it may cause by resource or software conflict. Please check the following steps: 1. Under Windows 95, click on Start, then Settings, then Control Panel and double click on the Modems icon. This should bring up a screen with a list of modems installed on your system. You should only see one modem listed here. 2. Highlight the modem listed and click on the Diagnostics tab at the top of the window. Another window should pop up with a list of COM ports. Now make sure the modem is installed on COM 3, if it is not, then modem will not work. 3. If it is on COM 3, highlight COM 3 and click on the More Info button. This should bring up a window saying, "Testing your modem this may take a few minutes". When the message disappears, you should see the information about your modem, such as: IRQ address, COM port address IO address, and the Maximum Speed. Also in a small box below that info there should be command and register info. 4. If you see the port information and all the responses come back without error then chances are the modem is working properly. It is just a problem with the software you are using. To be sure, click on Start, Accessories, and HyperTerminal and choose the Hypertrm icon. 5. A window will pop up asking to input a name, type test, and click OK. 6. The next window will pop up asking for a phone number, type any 7 digits for the Phone # because we are just testing, any 7 digits will do. 7. Now one final window will come up showing the name and the phone number and it will have a Dial button. Make sure the phone line is plugged into the modem and then click on Dial. You should hear a dial tone signal and the beeping of the dialed numbers. If you hear that then your modem MOST DEFINITELY works. If you do not then it might be the modem card itself. NOTE: When doing the More Info step listed above, check for any error messages. If it comes back with errors in the response box, or if it gives you any other strange messages, check the following: (1) Make sure it is installed on COM 3. (2) Make sure there are no modem programs running (i.e. Hypertrm, answering machine programs, etc.), and (3) check to make sure there are no other devices using COM 3. *** If the modem is not installed on COM 3 then install it there. *** In modem properties go to the properties button and click on it. This should bring up a window with some settings in it. There should be a box with the COM port, which the modem is using, highlighted. In that box you should be able to change which COM port the modem is set on. Return to top |
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you have audio problem: 1st: If there is a speaker icon next to the clock at your taskbar, then chances are it's a speaker problem or you have the volume muted or way down. 2nd: you should consider is have you installed any third party software or hardware. Software can sometimes install its own audio drivers that don't really work with the sound card in your machine. Hardware however usually causes resource conflict. So try removing any added hardware or software before running the fix below. Solution 1 1. Go to Start, click on Settings, and then click on Control Panel. 2. Next find the icon labeled System and double click, at the top of this window you will see tabs, choose the one labeled Device Manager. 3. Then go to where it says Sound, Video, and Game Controllers, look to see if there are any conflicts. You should see an ES 1878 Control Interface, an ES 1878 Plug and Play Audiodrive, and a Wave Device for Voice Modem. 4. If either of these devices have a yellow dot with a black exclamation mark it mean one of 2 things: (1) The drivers are either corrupted or missing, or (2) The soundcard itself is not working properly. 5. Now if you see the conflicts highlight the device and click on Remove. Do this to all devices with the yellow exclamation next to it. 6. most of the time it is the drivers, so the first thing you should do is get the audio driver diskette, and run the setup program. This will reinstall the driver to new. If you did not receive a driver diskette then visit our web page and download the audio drivers for Windows 95 OSR2. And run the same setup program. 7. Reboot the system. 8. If the system comes back up and the speaker icon is still not next to the clock then recheck the device manager and make sure there are no conflicts. If they are gone then go back to control panel and double click on the Multimedia icon. Look for a box with the sentence: Show volume control on taskbar. If there is not a check in the box put one there at this time. Now when you close the window a speaker icon should appear next to the clock on your taskbar. (If one did not appear, then something else is wrong with the sound card.) 9. If it did appear then go back into Control Panel and double click on the Sounds icon. This should bring up a window that has sound properties in it. 10. In that window look for a box with the word Schemes above it, there should be a box with an arrow in it pointing down. Click on the arrow and it will give a list of installed and saved schemes. Choose Windows Default. 11. Now click on Apply, it will ask if you want to save the current scheme, click on No. 12. Now reboot your computer and when it comes back up you should hear the Windows Startup sound. 13. If no sound is heard at this time then there are 2 other possibilities (1) The sound card is malfunctioning, or (2) The sound card has come loose inside the casing. Either way at this point you should call tech support and see if there are any other options, or for repair. Solution 2 1. Follow steps above to see if there are conflicts with your sound card. 2. Remove them as before, but this time just reboot your computer and let Windows95 redetect the devices. This is a quick fix that works about most of the time. All this does is refresh the registry with the current drivers and reload the current drivers into your system files. 3. Sometimes this is all you need. Return to top |
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your computer does not recognize new video conferencing card: First you will need to call tech support and ask for a Video driver update, and a PCMCIA update. Eventually these will be put on the web page but right now these files aren't needed unless you are trying to install a video camera. 1. After getting the drivers go to PCCARDUP.EXE program and run it. This will automatically run the update program and ask you to restart your computer. 2. Next double click on the Display icon in Control Panel and go to the Settings tab. 3. Click on Advanced Properties, and then click on the Change button. 4. Choose Have Disk and direct the system to the directory that you have placed the new inf. files. (This could be on a floppy, on the hard drive or, on a networked computer.) 5. This show you the Neomagic driver, highlight it and click OK. 6. Now click on Apply button and it will tell you to restart your computer. Do so at this time. 7. When your system gets back to the Windows 95 interface the new Neomagic VPM driver will be loaded and now you should be able to install your Video camera properly. Return to top |
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you have problem with your PCMCIA slot : Usually caused by incorrect drivers, but it is very rare that the hardware actually becomes defective. 1. Go to our web page and download the latest version of the Cirrus Logic drivers. They can be found under the support link. The file is called 4600Win95.zip. All the drivers for Windows 95 for the 4600 Series Notebook are in this zip file. 2. Click Start , Settings, Control Panel and double click on the System icon. 3. Then go to the PCMCIA Slots and remove anything you see there. Then reboot the computer. 4. Boot the computer and press F8 when it says "Starting Windows 95…" This should bring up a menu. (If it did not then you missed the prompt and will have to start over.) 5. Choose Safemode command prompt only. 6. Replace the PCMCIA.INF file in the c:\WINDOWS\INF directory with the NEW file you have downloaded. 7. Now copy the file CBSS.VXD to the C:\WINDOWS\SYSTEM and C:\WINDOWS\INF directories. 8. Last step is to delete the *.BIN files from the C:\WINDOWS\INF directory and reboot the system. Things should now redetect as normal. Return to top |
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you have question using IO Port Replicator: To use External PS2 Mouse: Connect PS2 mouse to PS2 port on located at the back Port Replicator.. Dock Notebook(NB) to Port Replicator Boot up to Windows 95. During the first boot up, the PS2 mouse will not work but the internal Touchpad will still work. Re-boot the Windows 95 again. The external PS2 mouse should be recognize now. Done! To use an External Serial mouse: Connect serial mouse to the NB's serial port. Turn on NB. Press F2 to enter CMOS setup. Disable the internal Touchpad. Save & exit. And boot up to Windows 95. It should work. Return to top |
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you do not get any display on external CRT: Please download the current BIOS Version 1.04 from the website to correct this problem. Bios below 1.04 have to be upgraded. Return to top |
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