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FAQ
Topics
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Question
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Battery 2. Power 3. Hard Disk Drive 4. Floppy Disk Drive 5. Hardware Installation 6. LCD Panel 7. Memory Module 8. PC Card 9. Audio 10. CD 11. Printer |
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| Battery Problem: The battery pack can not be charged. Solution 1: The battery pack is exposed to excessively hot and coldenvironment. Let it restore to normal condition before you use it. Solution 2: The power might be used up. Problem: The battery pack can not be charged and the charge indicator turns off. Solution 1: The battery has been fully charged. Solution 2: The battery pack is exposed to excessively hot or coldenvironment. Let it restore to normal condition before you use it. Solution 3: The power is used up. Problem: The beep sound is heard and the low-battery indicator turns on. Solution: The computer is in low-battery status. Please connect yourcomputer with AC adapter, or press Fn + Esc key combination to enter suspend mode. Problem: The beep sound isn’ t heard whereas the low-battery indicator turns on, or the gauge indicates power is less than 10%. Solution: The computer is in low battery status. Please adjust thevolume control and connect the computer with AC adapter. Problem: The actual battery operation time is shorter than expected. Solution 1: The battery is exposed to excessively high or low temperature.The ideal temperature for battery operation is between 50°F and 95°F (10°C and 35°C) whereas keeping is between 32°F and 113°F (0°C and 45°C). Solution 2: The battery has released some power. Please recharge it. Solution 3: The power management has been turned off. Solution 4: Some peripheral device or PC card is consuming power.Turn off the unused device to save power. Solution 5: The battery has been given a partial charge. When charging,always fully charge after fully discharge. Return to top |
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| Power Problem: The computer can not boot when the battery pack is notinserted. Solution 1: The power cord is not correctly connected with AC adapter.Make sure the power cord is firmly plugged into grounded outlet and computer. Solution 2: The grounded outlet is not in normal operation. Check the outlet’ s function or use other outlet. Problem: The system has automatically entered suspend mode. Solution 1: The system’ s temperature is too high. Let it cool before youuse it. Solution 2: The system has entered suspend mode after a specified period of time. Please press any key or touch the trackpad to wake up the computer. Return to top |
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| Hard
Disk Drive Problem: The message “Nonsystem disk” appears. Solution: The computer is trying to boot from the floppy including nosoftware. Please take the floppy out and restart the computer. Problem: It needs a longer time to read the hard disk drive afterrestarting the computer. Solution 1: The data saved on hard disk drive may be lost. Please operate the “ disk defragmenter” to check the lost unit. Solution 2: As in low battery status, the computer is waking up from thesuspend mode. Return to top |
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| Floppy
Disk Drive Problem: The floppy disk drive can not write data to disk. Solution 1: The floppy is not formatted. Solution 2: The floppy is write-protected. Please cancel the protection. Solution 3: The data is written to incorrect disk drive. Solution 4: The space left on disk is not enough. Please use a new diskor delete the unneeded data. Problem: The disk drive can not read the disk. Solution 1: The disk is not formatted. Solution 2: The disk is damaged. Solution 3: An incorrect disk type is used. Return to top |
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| Hardware
Installation Problem: The computer can not recognize the device as part of the system. Solution 1: The power switch of new device is not turned on. Please turn on the power switch, then restart the computer. Solution 2: You do not rearrange the computer after the device isinstalled. Solution 3: The power cord or the connector between device and computer is plugged out. Please make sure the device is firmly connected with the computer. Solution 4: You do not follow the system configuration as the computer suggested. Please follow the suggestion. Return to top |
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| LCD
Panel Problem: The font is too dark. Solution: The brightness or contrast is not correctly set. Please press Fn+F7 or Fn+F8 key combination (only limited to DSTN panel) to adjust the contrast control, and use Fn+F9 or Fn+F10 to adjust the brightness control. Problem: The screen is blank. Solution 1: The panel blank application might be set. Solution 2: The system operates the screen saver after a specified periodof time. Please press any key or touch the trackpad. Solution 3: The brightness or contrast needs to be adjusted. Please pressFn+F7 or Fn+F8 key combination (only limited to DSTN panel) to adjust the contrast control, and use Fn+F9 or Fn+F10 to adjust the brightness control. Solution 4: The system has entered suspend mode. Please press anykey or touch the trackpad to wake up the computer. Problem: The LCD panel displays incorrect font or blinks when the computer is connected with an external monitor. Solution: The resolution you use for the monitor exceeds that the LCDpanel can support whereas you have switched to the LCDpanel. Please restart the computer. Return to top |
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| Memory
Module Problem: The computer can not boot. Solution: The incorrect type of memory module is installed. Problem: The memory capacity is not enough. Solution: The memory is not correctly configurated for the application. Problem: The detected memory capacity is not correct. Solution: Some memory module is not correctly installed or notcompatible with your computer. Problem: The message “out of memory” is displayed. Solution: The memory configuration is not correctly set or the memory isnot enough to run the application. Problem: The message “insufficient memory” is displayed. Solution: The application can not be operated as the memory is usedup. Return to top |
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| PC
Card Problem: The PC card can not be configured. Solution: The PC card is not supported. Problem: The system can not recognize the PC card. Solution 1: The PC card is not inserted into the socket or reversely inserted. Solution 2: The PC card driver is not installed. Solution 3: The PC card or card driver is not compatible with the computer. Problem: The beep sound is not heard while the PC card is inserted. Solution: The beep sound control is closed. Return to top |
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| Audio
Problem: The audio speaker can not be heard. Solution: The volume might be set too low. Please check your volume control. Problem: The volume is too high (or too low). Solution: The volume is not correctly set. Please check your volume control. Problem: The headphone can not be heard. Solution 1: The volume is not correctly set. Please check the volume control. Solution 2: The volume source is not chosen. Solution 3: The headphone is plugged into the wrong jack. Return to top |
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| CD
Problem: The compact disk can not be exited. Solution: The compact disk is not correctly placed in the tray. Problem: The compact disk can not be read. Solution 1: The compact disk is not correctly placed in the tray. Solution 2: The compact disk is dirty. Please clean it with a CD-ROM cleaner kit. Problem: The musical compact disk can be read while the data diskcan not. Solution: The compact disk hardware for reading data needs to bechecked. Problem: All compact disks can not be read. Solution 1: The Windows system can not recognize the CD-ROM drive orthe CD-ROM drive is not compatible with other devices. Solution 2: The compact disk is dirty. Please clean it with a CD-ROM cleaner kit. Solution 3: The compact disk hardware for reading data needs to bechecked. Return to top |
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| Printer
Problem: The printer can not be set up. Solution: The printer power cord is not plugged into or the connector is not correctly connected. Problem: The printer can not work. Solution 1: The printer is not powered on. Please turn on the printer. Solution 2: The printer is not in “ connected” status. Please set the printer in “ connected” status. Solution 3: The printer paper is used up. Please add the paper. Solution 4: The printer driver is not installed or correctly chosen. Please check the system. Solution 5: The printer for network is not connected with the network. Problem: The printer prints incorrect data. Solution 1: The printer driver is not installed or correctly chosen. Solution 2: The printer power cord is not plugged into or the connector is not correctly connected. Return to top |
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